Reminder to switch to emailed municipal accounts before 2025 deadline
19 May 2025
The City reminds all residents to make the switch to emailed municipal accounts before 31 December 2025. Residents may send their email address and account number to the City via email or SMS. After 31 December 2025, printed municipal bills will no longer be sent and residents without access to email are encouraged to contact the City’s Call Centre for assistance.
‘More than 452 000 residents have already made the change to emailed accounts. Don’t be left behind. Make the switch now and enjoy quicker, more convenient billing. Making this switch will assist residents with better record keeping and it will help reduce environmental impact in the long-term.
City officials are ready assist you
‘For those residents who do not have access to an email address, please contact our City Call Centre on 0860 103 089 or visit your nearest Customer Interaction Centre. Make the switch today and don't wait until the last minute, when volumes of registrations are expected to spike. Help us build a future-fit and sustainable Cape Town,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
For emailed bills, simply send an email or SMS with your account number and email address
Email: Revenue.Eservices@capetown.gov.za
SMS: 31223
Customers without email accounts are requested to contact the City’s Call centre: 0860 103 089 or visit their nearest
Customer Interaction Centre
Emailed accounts have a number of benefits
• Improved efficiency: customers can pay their accounts as soon as they are able to
• Reduced errors: customers are able to better track their payments
• Easily accessible for proof of residence as needed
• Reduced environmental impact: reducing paper waste benefits our environment and City
• Reduced costs: eliminates the need for paper and postal delivery costs
End
Published by:
City of Cape Town, Media Office
